No more wasted appointments for SMEs thanks to online calendar service

18th June 2013

Small businesses can cut down on wasted appointments by up to 90% – with the help of online calendar software from tech company Libersy.

The Dutch-based company recently signed a deal with RSTO Ltd, which sees the Edinburgh IT and marketing firm integrate Libersy’s ‘Calendar’ with its portfolio of website products for small and medium businesses (SMEs) in the UK.

The Libersy Calendar increases the number of sales SMEs get by letting customers book appointments online whenever they want – leaving the SME owner free to get on with running the business. More than 40% of bookings made with Libersy Calendar are received outside conventional office hours.

The Libersy Calendar sends email and SMS reminders to the customer, giving them the choice to opt out of the appointment – freeing up the slot for another customer and cutting out time-wasting and expensive no-shows. There’s no need for a telephone call to book, confirm cancel or pay.

Libersy Calendar benefits:

• Easy to use
• Sends automatic reminders
• Records customer history
• Takes payments and deposits
• Integrates with your own client database
• No wasted time
• Significant reduction in ‘no-show’ appointments

RSTO founder and executive chairman JP Anderson is looking forward to offering this service to customers. He said: “RSTO was looking for an easy appointment scheduler to add to the websites we build for clients. And we get an increasing number of requests for online bookings and appointments.

“Libersy uses very powerful technology that’s also straightforward and easy to use. So our customers will now get significant benefits with the inclusion of this online calendar feature.”

Libersy managing director Adriaan van der Hek said: “We are delighted to become partners with RSTO in the UK. RSTO maximises the commercial results to clients from their websites and takes care of all the technical worries.

“At Libersy we believe that it’s only results that turn customers into loyal and happy users. So by making sure SMEs get more appointments and fewer no-shows, they are able to spend more time on their profession.

“RSTO now offers a full solution to appointment-based businesses by adding the Libersy Calendar to their portfolio.”