A Solution for Every Customer

Small to medium businesses are demanding customers. They expect you to deliver services to the quality your brand promises yet tailored to their specific needs. This is particularly challenging when it comes to web services as no two businesses are the same – with design and functionality requirements that are as diverse as the millions of companies operating in your market.

RSTO are the only service provider able to deliver bespoke solutions to all of your customers. The basic approach of selling customers template designs does not work. Your customers expect custom design, business specific features and a return on investment from the money they spend with you and not rehashed templates.

The RSTO portfolio is exceptionally scaled, putting experts on-hand all of the time and supporting every step of your customer's journey online. From free yet customisable online listings to fully bespoke eCommerce sites with exceptional functionality, RSTO have a solution for every customer:

• On-boarding Solutions to engage and activate customers even when no immediate budget present
• Activation Services to convert customers with low usage of your ancillary IT packages to active, loyal users
• Starter Sites with bespoke branding, logos and content to help market the business and secure critical customer enquiries
• Business Sites are the complete end-to-end service with full design, configuration of payment / fulfilment / functionality modules and transactional capability for both content and ecommerce sites (membership, booking, shop, upload, download, subscription, listings…)
• Advanced Sites take the customer one stage further by fully enabling their online business with powerful transaction, business process and database functionality including custom development to meet exact technical specifications
• Advanced configuration ensures complimentary services such as smartphones, SaaS applications, hosting / DNS products and customer websites all work together to provide the seamless customer experience you demand
• In-life services, technical support and customer contact lead the customer forward to even more online success either through valuable paid management services or unique follow-up schedules provided within standard service costs.

Technical Activations

Joining the dots is not easy with technology, especially when multiple services are provided by multiple partners. RSTO specialise in bringing these offerings together to deliver on the promise to the customer. RSTO deliver activation services across the following technical applications to the most rigerous service levels:

• DNS / A-Records	• Hosting / Email Packages	• Non-geographic Numbers	• SaaS
• Office 365	• Internet Software	• Online Payments

In-life Support and Development

Scaled delivery allows on-going site management to be a friendly, low cost and effective process. Genuine site improvements take the customer's website forward every month with RSTO paid services. Less frequent (but still regular) customer check-up calls are provided for free to non-paying customers. These contact activities ensure that the customer receives the ultimate in-life support and are default in all our product life-cycles. Typical support activities include: